Expired Account Renewal Policy

ACCOUNT EXPIRY NOTIFICATION
Invoices are emailed to customers 14 days prior to their account due date. If the account remains unpaid Reminder Notices are emailed to customers at 10 + 4 days prior to their account expiry. If still unpaid accounts are disabled at the beginning of the day (midnight) after the expiry date.

Accounts may be renewed at any point up until 60 days after their expiry, either by calling 02 6684 3345 during business hours, by sending in a cheque or money order for payment to Shop 6 Village Way Arcade, Stuart St, Mullumbimby NSW 2482 (your full name, address & login name, must be written on the back of the cheque), or visit our office at Shop 6 Village Way Arcade, Stuart St, Mullumbimby  to renew in person.

By renewing your account, you are accepting the current Linknet Terms & Conditions.

Generally, expired accounts will be deleted from the system 60 days after the account has expired. However, in the event that a request is made for the login name of an expired account, the expired account, along with all associated services, including email and any web pages, MAY be deleted from the system, ANYTIME from one month after the account has expired.

Once an account has been marked “Expired”, it cannot be re-activated until full payment has been received.

EMAIL REDIRECTION
Email will be redirected to another email address for free whilst your account is current. Please note that this does not apply to accounts that are suspended.

Email may be redirected to another email address at a cost of $25 per one month once your account has expired.

Email redirection is not available for accounts that have been refunded.

EMAIL FORWARDING
Under no circumstances will Linknet forward email from your Linknet Mailbox to another email address once it has been stored in your mail box, regardless of whether your account is current or otherwise. It is your responsibility to retrieve your own email. Should email arrive at your account after the account has expired, the only possible way you can retrieve that mail is to renew your account. Linknet makes no guarantee that any email will be retained after an account expires. Both the email account, and any email held in it, may be permanently deleted at any point in time from one month after the account has expired.

WEBPAGE REDIRECTOR
(A webpage redirector is a webpage that indicates that your website has been moved to another location.)

A Webpage redirector can only be implemented whilst your account is still current. No access will be given to your directory once your account has expired and Linknet will not access your directory on your behalf.

A web page redirector will generally remain in place for a period of 60 days after your account has expired. However, in the event that a request is made for the login name of an expired account, the expired account, along with all associated services, including web redirection, may be deleted from the system, as early as anytime from one month after the account has expired.

Webpage redirection is only available for websites under the Linknet domain (eg:www.linknet.com.au/username). It is not possible to place a redirector under a partial or full domain.

Webpage redirection is not available for refunded accounts.

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